Introduction

At Check Mate Bay, customer satisfaction is our top priority. We understand that sometimes a product may not meet your expectations, and we are committed to making the return and refund process as smooth as possible. This Refund Policy explains the conditions under which refunds are issued, how to initiate a return, and what to expect during the process.

Eligibility for Refunds

Refunds are only available for products that are defective, damaged upon arrival, or significantly different from what was described on our website. Items must be unused, in their original packaging, and accompanied by proof of purchase. Certain products, such as perishable pet items, digital goods, and personalized or custom-made products, are non-refundable unless they arrive damaged or defective.

Timeframe for Returns and Refunds

Customers must request a return within 14 days of receiving their order. Once the return is approved, the item must be shipped back to us within 7 days. Refunds are processed after the returned product has been inspected and approved. Depending on the payment method, refunds may take 5 to 10 business days to reflect in your account.

How to Request a Refund

To initiate a refund, contact our customer support team with your order details and the reason for the return. If the item is damaged or defective, clear photos must be provided as proof. Our team will assess the request and provide return shipping instructions if the refund is approved. Unauthorized returns or those sent without prior approval will not be processed.

Return Shipping Costs

If a product is returned due to damage, defects, or an error on our part, Check Mate Bay will cover the return shipping costs. For all other returns, including cases where the customer changes their mind, the return shipping costs must be covered by the customer.

Non-Refundable Items

Certain categories of products cannot be refunded unless they arrive damaged or defective. These include digital downloads, gift cards, perishable pet products, and items that have been used, washed, or altered after purchase.

Late or Missing Refunds

Refunds are typically processed within 5 to 10 business days. If a refund has not appeared within this timeframe, customers should check with their bank or credit card provider. If further assistance is needed, our support team is available to help resolve any issues.

Exchanges and Store Credit

In cases where customers prefer an exchange rather than a refund, we offer store credit or a replacement of the same product, subject to availability. Exchanges follow the same return process as refunds.

Policy Updates

This Refund Policy may be updated periodically to ensure compliance with business practices and legal requirements. Customers will be notified of any significant changes, and the latest version will always be available on our website.

Contact Us

For any questions regarding refunds, returns, or exchanges, our customer support team is available through our contact page. At Check Mate Bay, we strive to provide a hassle-free shopping experience and ensure every customer is satisfied with their purchase.