Questions that customers may be concerned about

Since some customers may encounter problems with heavy smoke, here are some possible reasons for heavy smoke:

If the wood you use is not dry enough, it may result in insufficient combustion and thick smoke;

If you do not open the furnace door and the valve on the chimney pipe at the same time, thick smoke may appear in the early stages of combustion. The suggestion here is that you open the furnace door and chimney valve for complete combustion, and then close the furnace door. We will I tried this method for the every time and there was never any smoke.

Our glass is packed inside a foam，Please do not throw it away as garbage when checking it. If you have any problem with missing accessories after receiving the goods, please tell us as soon as possible and we will reissue it to you. If you encounter problems with other products and usage, we will also help you solve them. AVOFOREST is a brand store and provides 365-day service.

• How to avoid smoke problems?

  The suggestion here is that you open the furnace door and chimney valve for complete combustion, and then close the furnace door. We will I tried this method for the every time and there was never any smoke.

• What is the correct maintenance method of glass door?

  Our advice is that if you are in a cold environment, first remove the glass and use a low heat to slowly warm up (about a minute), then install it on the stove and start a large fire.

• If I need to increase the height of my chimney, where do I go to buy my accessories?

  The diameter of our chimney is 2.36 inches, and it is the same as other chimneys on the market. You can search related products on Amazon to supplement the accessories.

• What type of wood is suitable for the stove?

  The maximum depth of the stove is 14.3in and the width is 6.5in. As long as it does not exceed this range, both fruit wood and branches can be burned. The only requirement is that the wood must be dry, otherwise it may produce more smoke.